Complaints Procedure

Whilst we endeavour to be 100% accurate with the content of causewaycoastcommunity.co.uk occasionally errors can be made.

We will endeavour to correct these to your satisfaction as soon as possible after an error is pointed out. In the first instance please contact us by email at [email protected] or phone1.
028 703 2840
If you are not happy with our response or you have an issue of another nature you can make a formal complaint to us following the procedures below.

Making a complaint

We can look into complaints about items we have published which are in our control.

We can only deal with your complaint if you are:

– personally and directly affected by an alleged breach of the Code
– a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
– a third party seeking to ensure accuracy of published information

All complaints must include the article name and date with reference to the specific article in question. Please include the URL of the article if possible, and/or link to any image or video. A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant what what you believe causewaycoastcommunity.co.uk has breached.

Note : Initial complaints must be made to us causewaycoastcommunity.co.uk in writing at the following address. When submitting a complaint, you must provide your full name, address, phone number and email.

Address: 5A Long Commons, Coleraine, Co Derry, BT52 1LH

e-mail: [email protected]
Telephone: 028 703 2840

Acknowledgment

We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision email or letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

What can I complain about?

You can complain about any article, in print or online, including words, images and audio/video content.You can also complain about the conduct of an individual journalist or employee of causewaycoastcommunity.co.uk.

Time Limit

Complaints must be contemporaneous and must be made within two weeks of publication.The publication will endeavour to respond to the complainant within 21 working days.

Complaints process

The editor will confirm receipt of the complaint within seven working days at the latest, by contacting the complainant via email.

All complaints will be dealt with by the Editor of causewaycoastcommunity.co.uk

The editor will investigate the complaint to the best of their ability. If we uphold your complaint, we will inform you of the remedial actions taken or to be taken. If the complainant is not satisfied with the suggested resolution, complainants are free to seek the advice of a media lawyer.

Confidentiality

All information provided to causewaycoastcommunity.ie will be handled sensitively and within the boundaries of the Data Protection Act 1998.