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Coleraine passport office is facing the axe

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The passport office in Coleraine in which conducts interviews is set to close as HM Passport Office yesterday announced the detail of plans for its “transformation of customer service operations.”  The offices are based at River House Business Centre, Coleraine.

HMPO currently has an estate of 33 interview offices that will reduce to 17. These plans put forward a radical closure plan which will break what little link remains with the communities staff serve, towards a future that relies heavily on the public travelling longer distances for interviews at extra cost or the choice of a limited video conference facility at a few locations. Many of the remaining sites remain at risk because of leases ending in 2018.

The Public and Commercial Services Union (PCS) said “In our view, these plans fail to understand the challenges and risks that people face in all communities, undermine the service HMPO provides and impose further costs and inconvenience on working families. We are demanding that HMPO enters into substantive talks over its proposals and that the plans are scrutinised by parliament.”

Affected offices

The proposals would see the following offices closed:

  • Aberystwyth (planned closure May 2016) – replaced by video service outside HMPO
  • Blackburn (planned closure 18 March 2016)
  • Bristol (planned closure 18 March 2016)
  • Carlisle (planned closure May 2016) – replaced by video service outside HMPO
  • Coleraine (planned closure 18 March 2016)
  • Crawley (planned closure 18 March 2016)
  • Dundee (planned closure 18 March 2016)
  • Hull (planned closure May 2016) – replaced by video service outside HMPO
  • Leicester (planned closure 18 March 2016)
  • Isle Of Wight (planned closure 18 March 2016)
  • Norwich (planned closure May 2016) – replaced by video service outside HMPO
  • Sheffield (planned closure 18 March 2016)
  • Swansea (planned closure 18 March 2016)
  • Warwick (planned closure 18 March 2016)
  • Wrexham (planned closure 18 March 2016)
  • Yeovil (planned closure May 2016) – replaced by video service outside HMPO.

We are unaware at this stage if jobs will be affected at these locations.

Digital Editorial Team
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