Roadside (Garages) Limited can confirm that after hearing all the evidence concerning their recent case, the Judge dismissed three of five charges brought by Trading Standards against the company.
The Judge commented that Roadside Garages Limited has a high reputation within the local community. He also said that it is unfortunate that this reputation has been blemished by the actions of a rogue ex member of staff.
The Judge further commented that neither the consumer nor any member of the public suffered any loss in this matter.
A spokesperson for the company said that when the actions of the employee came to light, the matter was dealt with as quickly as possible and the employee was dismissed.
The spokesperson went on to say that the company exercised stringent controls and processes to ensure customer service and integrity is of the highest standard. It is disappointing and apologised that on this occasion the company fell short of what is expected and will be working to ensure that further controls are put to in place to ensure that such a case does not arise again.