Mid and East Antrim Borough Council, in association with Tourism NI, is offering an opportunity for ‘frontline hospitality staff’ to become even more welcoming.
Everyone working within the Borough’s tourism industry can take part in an accredited and recognised course, the WorldHost Food Ambassador programme.
Tailored specifically for the food and drink sector, the low cost opportunity for specialised training has been organised for Tuesday 21 February 2017, from 9.30am to 3.00pm at the Ballygally Castle Hotel, Coast Road, Ballygally, on the scenic Antrim Coast Road.
The Mayor of Mid and East Antrim Borough, Councillor Audrey Wales MBE, who was on hand today to help launch the innovative training said: “This programme gives participants the skills to deliver an even warmer and more friendly welcome to customers and visitors and is particularly focused on their role as an ambassador for their local area.
“Council is committed to maximising the tourism product across Mid and East Antrim, with the personal touches that a really good host adds to the overall experience being very important in enhancing the wonderful attractions we have to offer.
“I therefore welcome this opportunity for all those in the sector to achieve the WorldHost Food Ambassador accreditation – and at a special low cost too,” she said.
The total training package is being offered at a discounted rate of £20 per participant as it is being subsidised by Tourism NI and the Council.
This bespoke programme presents a golden opportunity for frontline staff to develop their skills and knowledge by providing simple and effective ideas to take back to the workplace. It will also highlight all that is happening in the fast-growing food and drink industry to help inspire new ideas.
Louise McKinstry, Tourism NI Industry Development Officer said: “We are delighted to be partnering with Mid and East Antrim Borough Council to deliver the WorldHost Food Ambassador programme at Ballygally Castle Hotel.
“This is a practical customer service tool, where trainees literally eat and drink themselves to a better understanding of our local produce. Moving into 2017, this training will enable tourism and hospitality businesses to build on the success of the Year of Food and Drink 2016 and make investment in people skills a lasting legacy within this industry”.
Anyone who would like to attend this training should register their interest by emailing [email protected] before 12 noon on Friday 10 February 2017.
Spaces are limited and cannot be guaranteed to all interested parties, therefore this is limited to a request for one delegate per business.