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Royal Mail announces changes to depot hours and deliveries to start from April 6

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BT Coleraine

From tomorrow, April 6, Royal Mail will be making changes to delivery office depot opening and closing hours, as well as deliveries.

The new changes have been put in place to ensure the safest and most reliable service for its customers nationwide.

In an update Royal Mail said;

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. To stay up to date and manage your deliveries download the Royal Mail app.

We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures and changed the opening hours of our Customer Service Points in our local delivery offices to keep our people and customers safe. We are keeping our ways of working under continuous review.

We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.

Customer Service Points – Temporary Change in Opening Hours

To protect the health and safety of our people and the general public, from Monday 6 April, we are changing the opening times of our Customer Services Points in our local delivery offices. Our largest locations will be open between 07:00-11:00am. All other Customer Service Points will be open between 07:00-09:00am. All will be closed on Wednesday and Sunday.

To support the Government’s advice to stay at home and avoid non-essential journeys, we urge customers to only visit Customer Service Points where absolutely necessary. As a reminder, we can also redeliver your item(s) for free. Schedule your redelivery here.

Longer retention periods in Customer Service Points
To give you longer to collect or have your item redelivered, we are temporarily extending the retention period to 30 calendar days from Monday 6 April before items are returned to sender.

This applies to the following:

– Items we’ve left a ‘Something for You’ card
– Items that have a ‘Surcharge to Pay’
– Items that have a ‘Customs Charge to Pay’
– Local Collect items where the parcel is addressed to the Customer Service Point

Changes to Special Delivery Guaranteed

Due to increased absence levels, we’ve reviewed our timed guarantees for Special Delivery Guaranteed by 9am and 1pm services and will make the following changes:

– For items posted from Tuesday 31 March 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9.00am the next working day will change to by 12.00pm the next working day*.
– Our guaranteed delivery for Special Delivery Guaranteed by 1.00pm will change to by 9.00pm the next working day*.
*existing postcode exceptions apply

Signing for and receiving items

In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

Delivering to care homes

The Government has introduced measures to protect our most vulnerable groups, including those in residential care. These include limiting all but essential access to care homes for external contractors.

We recognise that post is important to the elderly, particularly those away from their friends and families in care homes. Therefore, to support the effort to keep the mail moving but prevent the spread of Coronavirus, we are making arrangements to deliver to a central point (e.g. reception) rather than individual addresses within care homes from 19th March. These changes will help to ensure the health, safety and wellbeing of our people and the vulnerable in society.

Changes to Door to door mailings

We will deliver unaddressed door to door advertising mailings to customers who are receiving addressed letters or parcels at the same time, wherever practically possible.

Door to door mailings provide a very valuable service to small businesses and companies of all kinds as they seek to provide their goods and services. Many small businesses need that support now more than ever. They want to send it, many consumers want to receive it. Door to door mailings also include important communications from local government.

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