NI Water is urging customers to be extra vigilant about bogus callers coming to their home who claim to work for NI Water. Following the global spread of the corona virus Covid-19 and Government advice about avoiding direct contact with people, now, more than ever, it is even more important to be wary of strangers.
Carol Duffy, Head of NI Water’s Customer Service Centre, says ‘It is unusual that someone claiming to be from NI Water will need to call at your door in any circumstances. However, if someone does call, simply call the ‘Quick Check’ number on 101. The Quick Check scheme provides reassurance to members of the public about callers to their door claiming to be from network companies. Anyone who wishes to check the identity of someone who says they are calling on the pretext of inspecting water, electricity or gas supplies can call the police non-emergency 101 number to verify their identity.
“Your call will be answered by a trained police call handler who will take the details of the company which the caller claims to be working for. The call handler will then contact the utility supplier to determine whether the caller is genuine.”
If a caller comes to your door claiming to be from NI Water, Water Service or the Water Board, always ask to see their ID – all NI Water staff carry ID cards as they go about their business. This will have a photograph of the person carrying it and include details such as their name, a unique serial number and our distinctive NI Water logo. Also, attach your door chain, if you have one; if not, ask the caller to hold the ID card up to a window or put it through your letterbox so you can read it properly without opening your door. Please do not be afraid to check a caller’s ID; genuine callers from NI Water won’t mind waiting while you do. Never allow anyone into your home unless you are certain they are who they say they are.
NI Water also provides a range of free additional services if you have a disability, are an older consumer, have a serious medical condition or need extra help for any other reason.
If this applies to you, join our Customer Care Register by calling Waterline on 03457 440088.
The Quick Check scheme is a partnership of utilities working together to protect vulnerable customers. Partners include, NI Water, NIE, Phoenix Natural Gas Ltd, SGN Natural Gas, SSE Airtricity, Firmus, the Utility Regulator and the PSNI.