Tim Hortons Coleraine reassures disgruntled customers following fine debacle

Tim Hortons Coleraine reassures disgruntled customers following fine debacle

Parking enforcement is set to be abolished at Tim Hortons in Coleraine following numerous complaints by disgruntled customers who visited the Canadian multinational fast food restaurant chain.

A number of customers who received extortionate fines following visits to the outlet over recent weeks, took to social media to vent their anger, stating that they had received a parking fine of £100 from private company, Civil Enforcement Ltd for exceeding a two-hour stay.

Many say that their stay was less than two hours and yet they still received notification of a fine.  

We ( Causeway Coast Community ) contacted Tim Hortons at the start of this week to share customers' concerns.

In a statement to Causeway Coast Coast Community this afternoon, a spokesperson for Tim Hortons said "We can confirm that the parking enforcement was introduced some time ago but has since been requested for removal. This has been taking longer to remove than expected but we are committed to rectifying this issue.

"We will refund any customer who has paid a fine from the 1st January 2022. Effected guests simply need to write to us with evidence of the fine paid after a visit to the Tim Hortons Coleraine restaurant at [email protected]."

Concluding the spokesperson said, " We hope this helps to reassure the community that it has already been requested to be removed and we’re hoping this is completed asap to avoid any further inconvenience and charges for our guests."

DUP MLA Maurice Bradley said: "Following numerous concerns about parking charge notices (PCN's) being issued at Tim Horton's located at the Riverside Retail Park in Coleraine, I am pleased that the parking restrictions will be removed.

"The removal will take any time pressure off shoppers and diners using the Riverside Retail Park.

"These PCN's can cause undue upset and stress to drivers, especially when they are unaware of restrictions being in place. I would however remind drivers not to mis-use any of the car parks located within the Retail Park."


Geoffrey Moffett

Written by Geoffrey Moffett

Content Creator for Causeway Coast Community.
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